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20%
recommend
Parent,
Huyen
In-Person Camp
Roblox - Game Designer
12 August, 2022
They will take your money and will not accommodate your needs! I have just experienced the most appalling customer service with this company and am absolutely disgusted with their lack of empathy towards customers. Had my son booked on to attend a course, however due to rail strikes it is not po...
FunTech Response
Whilst we understand that aspects outside the customers control can affect their plans, they are also outside our control.
We could see that the rail strike in particular would present a problem, as a gesture of good will, even though outside of our T&C's we offered: -
As part of the booking process, before booking is finalised we recommend "customers have adequate cancellation insurance in place" and there is an option to opt for one which we have organised for our customers.
It is a blessing that I had this conversation with the customer, as I would have been utterly distraught if any member of the team had been subject to this.
The customer simply shouted, was unbelievably aggressive and demonstrated bullying behaviour including threatening to post negative comments on social media to destroy our reputation.
I have been running this company for over 25 years, and thankfully neither I nor my team have ever had to experience anything like this before.
To date we have always been able to resolve any issue with our customers and found a solution that worked for both parties.
Sheineez Barber
Founder
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